Privacy Policy

Sevenhood Technologies (“Sevenhood,” “we,” “us,” or “our”) operates the Sevenhood resident mobile application and related community management platform (together, the “Service”), built for residential communities in Saudi Arabia. This Privacy Policy explains what information we collect from residents who use the Service, how we use it, who we share it with, and the choices you have.

By creating an account or using the Service, you agree to the collection and use of information as described in this Policy. If you do not agree, please do not use the Service.

1. Information We Collect

We collect the following categories of information:

Account & Profile Information

• Full name, email address, and phone number
• Unit, building, tower, and community/project assignment
• A profile photo, if you choose to upload one
• Authentication data — Sevenhood uses one-time email codes to sign you in, and your device may additionally offer Face ID / Touch ID as a convenience; biometric data itself is processed entirely on your device by the device’s operating system and is never sent to or stored by Sevenhood

Service Content You Create

• Maintenance requests: category, description, and status of issues you report for your unit
• Amenity bookings: the amenity, date, time, and guest count for shared-facility reservations you make
• Visitor passes: visitor name and related details you enter to grant a guest access to your building
• Community activity: event RSVPs, and — where enabled for your community — posts you publish to your building’s community feed
• AI Interior Design uploads: photos of your own room that you choose to upload to generate an AI-redesigned version of that room (see Section 4)

Device & Notification Information

• A push-notification token generated by your device, used solely to deliver in-app notifications (e.g. maintenance updates, booking confirmations, community announcements, visitor alerts) that you can control from Notification Settings

We do not collect your device’s location, and we do not currently run analytics or crash-reporting tools that profile your usage of the Service.

2. How We Use Your Information

We use the information above to:

• Create and secure your resident account, and verify your association with your unit and building
• Operate core features — maintenance tickets, amenity bookings, visitor passes, community feed and events, and AI Interior Design
• Send you push and in-app notifications relevant to your activity, based on the categories you’ve enabled
• Allow your building’s management team to view and act on requests you submit (e.g. a maintenance ticket you open is visible to building staff so it can be resolved)
• Maintain the security and integrity of the Service

We do not sell your personal information, and we do not use your data for third-party advertising.

3. How Your Data Is Stored & Protected

Sevenhood is built on Supabase, a hosted infrastructure provider that provides our database, authentication, and file storage. Photos you upload — your profile picture and any AI Interior Design images — are stored in private storage that is not publicly accessible; the app generates short-lived, signed links to display them only to you. Access to your data within our database is restricted by row-level security rules so that, with the exception of your building’s management team where relevant to a request you’ve submitted, other residents cannot see your maintenance tickets, bookings, visitor passes, or uploaded photos. All data in transit between the app and our servers is encrypted (HTTPS/TLS).

4. AI Interior Design

If you use the AI Interior Design feature, the room photo you upload is sent to a third-party AI image-generation provider (currently Replicate) solely to produce a redesigned version of your image in the style you select. Both your original photo and the generated result are stored in your private Sevenhood storage as described in Section 3. Do not upload photos of people, or any image you do not have the right to use for this purpose.

5. Push Notifications

The Service uses Expo’s push notification infrastructure to deliver notifications to your device. We store a device push token, associated with your account, solely to route notifications to you. You can manage which categories of notifications you receive at any time from Notification Settings in the app, and you can disable notifications entirely from your device’s system settings.

6. Sharing of Information

We share information only in the following circumstances:

• With your building’s management/operations team, for requests you submit that require their action (e.g. maintenance tickets, amenity bookings, visitor passes)
• With service providers who process data on our behalf under contract, currently limited to Supabase (hosting, database, authentication, file storage), Expo (push notification delivery), and Replicate (AI image generation, only for photos you submit to the AI Interior Design feature)
• Where required by law, to comply with a legal obligation, or to protect the rights, property, or safety of Sevenhood, our residents, or the public

We do not currently process payments within the app. If billing or in-app payment features are introduced in the future, this Policy will be updated in advance to describe how that information is handled.

7. Data Retention

We retain your account and activity data for as long as your resident account is active, and for a reasonable period afterward as needed to comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account and associated data at any time — see Section 8.

8. Your Rights & Choices

Depending on your location, you may have rights to access, correct, export, or delete your personal information. You can update your name, phone number, and profile photo directly from Profile & Privacy in the app. For access, export, or deletion requests, or any other privacy question, contact us at hello@sevenhood.app and we will respond within a reasonable timeframe.

9. Children’s Privacy

The Service is intended for use by adult residents (18 years or older) who manage a household account. It is not directed at children, and we do not knowingly collect personal information directly from children.

10. International Data Handling

Our service providers may process and store data in jurisdictions outside Saudi Arabia. Where this occurs, we rely on reputable providers that maintain appropriate technical and organizational safeguards for your information.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to the Service or our data practices. We will update the effective date above when we do, and, for material changes, we will provide additional notice within the app.

12. Contact Us

If you have questions about this Privacy Policy or how we handle your data, contact us at hello@sevenhood.app.