Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the Sevenhood resident mobile application and related community management platform (together, the “Service”), provided by Sevenhood Technologies (“Sevenhood,” “we,” “us,” or “our”). By creating an account or otherwise using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. Eligibility & Accounts

The Service is available to verified residents of communities managed on the Sevenhood platform. Access is granted through your building or community management, typically via an activation code or invitation tied to your unit. You must be at least 18 years old to hold a Sevenhood account. You are responsible for keeping your account credentials secure and for all activity that occurs under your account.

2. The Service

Sevenhood lets residents manage their unit and community life, including maintenance requests, amenity bookings, visitor passes, community posts and events, AI-assisted interior design previews, and notifications. Some features may be limited, rolled out gradually, or vary by community — where a feature is not yet available, the app will indicate this rather than silently failing.

3. Acceptable Use

When using the Service, you agree not to:

• Submit false, misleading, or abusive maintenance requests, bookings, or visitor passes
• Post content to the community feed or events that is unlawful, harassing, defamatory, or infringes another person’s rights
• Upload, to AI Interior Design or your profile photo, any image you do not have the right to use, or any image of another person without their consent
• Attempt to access another resident’s account, unit data, or private information
• Interfere with, reverse-engineer, or attempt to disrupt the Service’s normal operation

We may suspend or terminate access for accounts that violate these Terms, in coordination with your building’s management where appropriate.

4. Maintenance Requests, Bookings & Visitor Passes

Maintenance requests, amenity bookings, and visitor passes you submit through the Service are shared with your building’s management or operations team so they can act on them. Sevenhood provides the platform connecting you to your building team; the fulfillment of maintenance work, approval of bookings, and management of visitor access remain the responsibility of your building’s management, not Sevenhood.

5. AI Interior Design

The AI Interior Design feature generates a redesigned preview of a room based on a photo you upload and a style you select, using a third-party AI image-generation service. Generated images are illustrative previews only — they are not architectural, engineering, interior-design, or construction advice, are not guaranteed to be accurate, feasible, or achievable in your actual unit, and should not be relied upon for any structural or renovation decision without professional consultation. You retain ownership of photos you upload; by uploading a photo, you grant Sevenhood and its AI processing provider a limited license to use that image solely to generate your requested output.

6. Community Content

Where your community has community-feed posting enabled, you are solely responsible for content you post. We may remove content, or restrict a resident’s posting ability, if it violates these Terms or is otherwise inappropriate for the community. Sevenhood does not endorse resident-submitted content and is not responsible for its accuracy.

7. Notifications

By using the Service you consent to receive push and in-app notifications relevant to your account activity. You can manage notification categories in-app, or disable push notifications entirely from your device settings, at any time.

8. Payments

The Service does not currently process any payments, fees, or billing within the app. If in-app payment functionality is introduced in the future, it will be governed by additional terms presented to you at that time, and this section will be updated accordingly.

9. Intellectual Property

The Service, including its design, branding, and underlying software, is owned by Sevenhood Technologies and protected by applicable intellectual property laws. These Terms do not grant you any right to use Sevenhood’s trademarks, branding, or proprietary software outside of your normal use of the Service.

10. Disclaimers

The Service is provided “as is” and “as available,” without warranties of any kind, express or implied, including fitness for a particular purpose or uninterrupted, error-free operation. Sevenhood does not guarantee that maintenance requests, bookings, or visitor passes will be actioned within any particular timeframe — those processes depend on your building’s management team.

11. Limitation of Liability

To the maximum extent permitted by applicable law, Sevenhood will not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Service, including damages arising from actions or delays by your building management, third-party service providers, or content submitted by other residents.

12. Termination

You may stop using the Service at any time. We may suspend or terminate your access if you violate these Terms, if your association with your unit or building ends, or as required by your building management. You may request deletion of your account and data by contacting us as described in our Privacy Policy.

13. Changes to These Terms

We may update these Terms from time to time. We will update the effective date above when we do, and, for material changes, we will provide additional notice within the app. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

14. Governing Law

These Terms are governed by the laws of the Kingdom of Saudi Arabia, without regard to its conflict-of-laws principles.

15. Contact Us

If you have questions about these Terms, contact us at hello@sevenhood.app.